Yrs in business: 27 YearsDuties and Responsibilities: Be the payment and billing operations expert. You know how a customer credit card transaction gets processed, what happens when a customer has a past due balance, and how a text message sent from Italy shows up on the bill. While you may roll up your sleeves and dig into the details, your main role is to be the architect of new efficient processes that allow us to operate at lower cost and make our machines hum smoothly.Work in partnership with Finance, our billing platform and print provider to ensure the bill goes out to customers error free and with all the right custom messages tailored for each customer. It's not just a phone bill, it's a community newsletter.As a technical leader in a role that requires project management skills, you will devise short-term triage plans for system issues with cross functional team members from departments across the company by while advocating with the in house development team, permanent solutions long term.The role is broad and you will have the opportunity to oversee a wide variety of critical functions. In addition to the billing operations responsibilities, you will be managing a team of people who manage – system improvement projects, an outsourced back office workforce, a queue of production issues reported from the field, customer service escalations with our network carrier, and operations of our long distance wireline product.Special Required Skills or Training:Bachelors Degree in a technical disciplineSupport experience in a company that provides products and/or services to end usersNo programming experience is necessary but you must be technical enough to understand our system issues and be able to speak about solutions with our QA and engineering teams.You must be able to translate complex issues into easy language that everyone else can understand.Experience managing projects and partnersExperience managing peopleExperience working in an Agile lifecycle as a product owner using process management tools (Jira)Certified Scrum Professional (CSP) or similar certification a plusCharacteristicsIn addition to the qualifications, the ideal candidate:Is curious by nature and itching to solve hard problemsIs passionate about making processes simple and efficientHas keen critical thinking skillsHas the ability to recognize patterns and connect the dots Relocation: MaybeH1B: US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this timeEducation: Req Bachelors in CE/CS/EE or equivalent
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