Job Summary: The Sales and Product Specialist (SPS) is responsible for assisting the Store Manager, ASM 1 - Sales Supervisor, and ASM 2 - Sales Support Lead in the daily operations and maintenance of the store warehouse and the retail sales floor. This role involves extensive heavy lifting and routine movement of product. Individuals in this role are focused on supporting the store warehousing, operating and selling processes, customer service and helping the store achieve or exceed sales and profit goals on a daily, monthly and annual basis. A key accountability is insuring overall customer satisfaction throughout the sales and product delivery processes. Job Title: SPS - Sales and Product Specialist Department: Store Operations Reports To: Store Manager Job Status: Non-Exempt (Hourly) Budget Managed ($): None Position Qualifications: High school diploma, GED equivalency, or work experience sufficient to demonstrate high school level retail math and English skills Three to six months of related sales/retail/customer service experience; hardwood flooring knowledge a plus Previous warehouse or stockroom experience preferred Experience with Point of Sale (POS) systems, preferred Outstanding telephone skills Ability to drive/operate a forklift required (forklift certification required prior to operating equipment) Constant (more than 50% of the time) standing, walking, and hand/finger dexterity; lifting & carrying up to 80 lbs; pushing & pulling up to 80 lbs Frequent (between 33%-50% of the time) reaching, squatting, kneeling, bending, and twisting Occasional (up to 33% of the time) sitting, using ladder to climb Vision (Near, Distance, Color, Peripheral, Depth Perception) General Work Schedule This position will generally work a standard full time or part time workweek including evenings, frequent weekends (Saturday and Sunday), holidays and overtime as scheduled based on business and customer needs. Regular and predictable attendance is an essential function of this position. Work Environment: Sales and Product Specialists generally work in a warehouse and retail sales environment that involves the use of office equipment, such as computers and telephones, machinery/mechanical equipment, ladders and heavy equipment (forklift). Routine exposure to frequent and heavy lifting, moderate noise, outdoor elements (heat and cold) and airborne particles. Little to no travel required. No direct or indirect reports. Please see job description.
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