The Service Advisor Assistant is responsible for assisting the Service Director in conducting the business of the department and is an important front-line guest contact for the service department. (S)he directly influences guests impressions by the way (s)he greets them on the telephone and in person, routes their calls, answers basic inquiries, and, if necessary, connects them with the appropriate party in accordance with dealership policies. The Service Advisor Assistant may fill in for the position of Service Consultant, when needed and is responsible for writing a repair order that complies with the rules and regulations of the Bureau of Automotive Repair and the policies and procedures of Kuni Chevrolet Cadillac. The Service Advisor Assistant is responsible for scheduling appointments for customer’s vehicles to be serviced, organizing and overseeing customer files, filing department-related documents, and performing other secretarial and administrative duties for the Service Director, such as communicating with service department customers. The Service Advisor Assistant is responsible for keeping the Service Manager/Director informed of the flow of vehicles through the service drive and detail area. Additionally, the Service Advisor Assistant is responsible for overseeing the customer lounge, interacting with guests as needed. Essential Job Functions: To do the job satisfactorily, the employee must fulfill the functions below.Job Standards: The following indicators are Minimum Acceptable Standards for each of the essential job functions and must be attained and maintained for the employee to satisfactorily meet the requirements of the job.Observe and help ensure efficient flow of traffic through the service drive and detail areaHelp ensure efficient flow of traffic through the service drive and detail area by observing work flow and reporting to the Service Manager/Director any potential issues. Work with Lot Porters and Service Greeters during peak times to ensure all guests are greeted promptly.Maintain a working knowledge of the service advisor positionObtain a working knowledge of the Service Consultant position to fill in their absence.Assist with loaner car programAssist with loaner car program as needed using designated loaner car log, ensure all vehicles are properly accounted for while in use, All Borrowed Car Agreements are properly filled out and secured in a manner where customer’s personal information may not be accessed by non Kuni employees. All loaner cars must be inspected for any new damages and for overall cleanliness upon return. The fuel level must also be inspected upon return. Any damage found upon inspection and/or missing fuel must be reported to the Service Director before the customer is released. Once the loaned vehicle reaches approximately 5500 miles, it should be reviewed with a Sales Manager to be placed in New Car inventory ready for sale. An oil and filter change including multi point inspection is necessary prior to turning the vehicle into the sales manager. Maintain Customer LoungeEnsure guest lounge is in order and neat. Check in with Service Guests as needed to ensure they are aware of our courtesy shuttle program. Answer questions as needed.Perform other tasks as directedThis is not necessarily an exhaustive list of duties. While the list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances so warrant (e.g., emergencies, changes in personnel, work load, and rushes).
QUALIFICATIONS: The job requires an individual who is courteous, efficient, accurate, organized and thorough, has a pleasant personality, good time management, cash handling and computer skills. Proficient use of the telephone, computer, fax machine, photocopy machine and various other types of office equipment is necessary. This job also requires the ability to communicate professionally, positively and effectively with customers in person and over the telephone and with other employees of the dealership. The Service Advisor Assistant should be able to multi-task effectively and professionally with interruptions, sitting for long periods of time, working at times in extreme weather and temperature conditions, standing, walking, carrying, grasping, reaching, and changing positions frequently including twisting, stooping and bending. In addition, the job may require driving of vehicles and working a variety of shifts including some weekends and holidays. This is a key position in the dealership and as such excellent attendance is a necessity.
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